Política de reembolso


Contact Email: [info@btc.soy]
Contact Phone: [+52 56 1375 5535 ]
Website: https://btc.soy/

1. Return Timeframe

You have the right to request a return or exchange within 15 days of receiving your order. To be eligible, the product must be in its original condition, unused, and in its original packaging.

2. Product Conditions

Products must meet the following conditions to be accepted for a return:

  • They must be in their original condition, unused, unwashed, or undamaged.

  • They must include all original tags and packaging.

  • They must be sent with the proof of purchase or order number.

3. Return Process

To initiate a return or exchange, follow these steps:

  1. Contact our team: Send an email to info@btc.soy with the subject line "Return Request - [Order Number]." Include your name, order number, and the reason for the return.

  2. Wait for authorization: Our team will review your request and provide instructions on how to proceed, including the return shipping address.

  3. Send the product: Once the return is authorized, send the product to the provided address. Make sure to include the proof of purchase and use a trackable shipping method.

4. Refunds

  • Once the product is received and inspected, we will process your refund within 14 days.

  • The refund will be issued using the same payment method you used for the original purchase.

  • Original shipping costs are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect product).

5. Custom Products

Customized or made-to-order products (e.g., personalized prints) are not eligible for returns, unless they are defective or incorrect. In such cases, please contact our team to resolve the issue.

6. Shipping Costs

  • If the return is due to a size exchange or customer preference, shipping costs will be your responsibility.

  • If the return is due to an error on our part (defective or incorrect product), we will cover the shipping costs.

7. Exceptions

We do not accept returns in the following cases:

  • Products that have been used, washed, or damaged by the customer.

  • Products that are not in their original packaging or are missing tags.

  • Products purchased during sales or special promotions (unless defective).

8. Defective or Incorrect Products

If you received a defective or incorrect product, contact us immediately at [contact email]. We will provide a prepaid shipping label and send a replacement or issue a full refund, depending on your preference.

9. International Sales

  • Taxes and duties: International customers are responsible for any applicable customs taxes and duties in their country. These charges are non-refundable.

  • Delivery times: Delivery times may vary depending on the destination country. Please refer to our [Shipping Policy] for more details.

10. Contact Us

For any questions or requests related to returns, please feel free to contact us:

  • Email: info@btc.soy

  • Whatsapp: +52 56 1375 5535

  • Business Hours: [customer service hours, e.g., "Monday to Friday, 9:00 AM to 6:00 PM"].