Shipping policy

Shipping

When will I receive my order?
It takes us 2-5 business days to process an order, after which we will ship it to you. You will also need to factor in shipping time, which depends on your
location, but you can estimate it as follows:

● US: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days

These are minimum times, the order may take up to 90 days depending on the case. It depends on availability, customs and the country of delivery.

Where is my order shipped from?
We work with a print-on-demand company with fulfillment centers
around the world!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This fee is
not under our control, and is up to your local customs agency. Customs policies
vary widely from country to country, so we recommend speaking with your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet. What do I do?
Before contacting us, please help us by following these steps:

● Check your confirmation email to make sure there are no errors in the
shipping address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier has left your package with them.

Pro tip: Avoid theft. If you won't be home on delivery day, use your
work address or wherever you'll be.
If the address is correct and the package isn't at the post office or with your neighbors,
contact us at info@btc.soy with your order number.
If there's a problem with your shipping address, we may be able to resend your product to you,
but you'll be responsible for the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure you
enter it correctly.

Orders

How are products made?
We work with a print-on-demand dropshipper, who has production and
fulfillment centers spread across the world. Your orders are printed and
shipped from the center closest to the customers' final address.
How do I track my order?
If your shipping method includes tracking, you'll receive a link via email when your order
is shipped. If you have any questions about your shipment, please contact us at info@btc.soy.

I received the wrong or damaged product. What do I do?
We are sorry if your product arrived damaged. To resolve this as quickly as possible, please email us at [your contact email] within a week of delivery with photos of your damaged product, your order number, and any other details you have about the order. We will get back to you with a solution as soon as possible!